A fix has been released for this issue. Thank you for your patience.
A fix for this issue is scheduled to be released tonight, December 13, beginning at approximately 9pm MST. Additional status updates will be provided upon release.
Our development team has identified a fix for this issue which will be released once testing has been successfully completed. We will provide another update once the specific release timeline has been established.
Our team has identified the cause of this issue and is working on a resolution. We anticipate a fix to be released shortly after the Thanksgiving holiday. We will provide additional updates as more information becomes available.
It has been identified that when checking in a pet for a reservation type with the Gingr PreCheck form configured, cards on file are being cleared from the owner profile. The current workaround is to delete the associated Gingr PreCheck form or manually re-add the credit card details after check-in. Our team is working to address this issue as soon as possible. We will provide additional updates as more information becomes available.
We’ll find your subscription and send you a link to login to manage your preferences.
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
We’ll use your email to save your preferences so you can update them later.
Subscribe to other services using the bell icon on the subscribe button on the status page.
You’ll no long receive any status updates from Gingr App Status, are you sure?
{{ error }}
We’ll no longer send you any status updates about Gingr App Status.