The isolated search issue has been fully resolved. Thank you for your patience.
Our IT team has deployed a database upgrade to address the isolated search issue for apps on affected servers. We are monitoring the fix to ensure that the issue is fully resolved. Thank you for your patience.
Over the weekend we have received reports of some additional apps being unable to pull up search results for some clients. Our support team is working to apply an immediate fix to these additional affected apps, and we are continuing to work with our IT team and our database hosting service on a long-term solution. We will provide further updates as they become available.
Our team has identified the cause of the isolated search issue, and our support team is working to apply an immediate fix to all affected apps. We are working with our IT group on a long-term solution, and will provide further updates once available.
We are currently investigating an issue causing some apps to be unable to pull up search results for some clients. The issue appears to be isolated to apps within one specific server cluster, and we are working to resolve the problem as quickly as possible. If your facility is experiencing this issue, please contact our support team who can apply an immediate fix. We will provide additional updates when more information is available.
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