Resolved

This incident has been verified to be resolved. Thank you for your patience!

Recovering

Our helpdesk provider has identified the issue with live chat and has implemented an initial fix. Live chat is once again available and we are monitoring to ensure the issue has been fully resolved.

This issue is still being investigated by our helpdesk provider. We will provide additional updates as they become available.

Investigating

We are currently experiencing a performance issue with live chat. This is actively being investigated and we will provide updates as they become available. If you need assistance with an urgent matter please submit a ticket and set the priority to urgent.

Began at:

Affected components
  • Gingr Support
    • Live Chat