Multi Pet Pricing Rules Not Applying if Reservation Checks Out Later Than Expected

Resolved
Resolved

At approximately 9:37pm MT on 1/30/2020, our product and development teams completed an update to resolve this issue.

Investigating

Frequency: Low to Moderate

Description: If a multi-pet family checks out later than expected and the user does not edit the reservations to change the date to when they actually are leaving, multiple pet pricing rules are not generating on the stay.

Example: I have a family of two dogs who stayed a day later than originally scheduled. At the time of checkout, I added the reservation to the shopping cart, but I notice that the pets are not properly receiving their multiple pet discounts. I can edit the end time for both reservation in the shopping cart to "now" and the pricing rules adjust properly.

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Began at:

Affected components
  • Reservations and Appointments
    • Pricing Rules
  • Shopping Cart and Point of Sale
    • Invoices