We are aware of an issue introduced in our latest release that is preventing the legacy version of the New Appointment page from working correctly.

Our team is preparing a hotfix and we expect a resolution as soon as possible. In the meantime, we recommend switching to the current version of the New Appointment page, which provides an improved booking experience.

Please see this Knowledge Base Article on making the switch: https://support.gingrapp.com/hc/en-us/articles/29474069829005-Get-Started-with-the-New-Appointment-Page-Reference

Benefits of the New Appointment Page:

• Effortlessly add new owners and pets without leaving the booking flow
• Confirm accurate appointments with a quick review of essential pet details
• Simplify scheduling by adding daycare to grooming appointments in one step
• Keep appointments running smoothly with clear drop-off and pick-up times for slot-based appointments
• Rebook favorite services in seconds with booking from history
• Stay on top of your schedule with a preview pane that helps prevent overbooking
• Boost sales and customer satisfaction by adding promotions directly to estimates

We will post another update here once the hotfix has been released. Thank you for your patience as we work quickly to resolve this.

We've now resolved the incident. Thanks for your patience.

An application update is planned for Thursday, September 11th with deployment starting at 9pm MT (11pm ET). This update resolves an issue that impacted the functionality of the legacy appointment page following the Gingr 4.3.0 release. Please reach out to the support team with any questions or concerns.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

We have received reports of an issue that is causing incorrect capacity error messages when requesting, managing, or creating reservations in the Pet Parent Portal and on the business end. Pet parents may be blocked from submitting booking requests in the pet parent portal, and business users may also encounter errors when managing or creating bookings. In some cases, users with the “can override capacity” permission are able to move forward, while those without this permission cannot.

We understand how disruptive this is for your operations and sincerely apologize for any frustration it may be causing. Our development team is treating this as a top priority and working toward a permanent fix.

If you are affected, please reach out to our support team for assistance to discuss temporary options to help reduce the impact. We will continue to share updates here as soon as progress is made.

A fix has been deployed for the issue causing incorrect capacity error messages. Reservation requests and booking management should now function as expected.

We will continue monitoring system performance closely, but all services are currently operating normally. Thank you for your patience while we worked to resolve this.

Applications will be updated starting at 8:45am MT (10:45am ET). This update resolves an issue impacting the creation of bookings that was introduced with the most recent release. Please reach out to the support team with any questions or concerns.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The scheduled maintenance has been completed and the issue impacting the creation of bookings has been resolved. All systems are now operating normally. Thank you for your patience.

The maintenance is now complete. Thanks for your patience.

An application update is planned for Wednesday, September 10th, with deployment starting at 9pm MT (11pm ET).

Deployment may take up to 4 hours to complete. Some users may experience brief periods of lag or slow load times during the deployment window.

Highlights of this release include:

• New Evaluations Feature: Gingr now offers a comprehensive Evaluation feature to easily direct pet parents to book required evaluations and record a pet’s eligibility for services.
• Streamlined Booking Experience for Pet Parents: We have improved the booking request workflow to ensure that pet parents can easily request the correct bookings for their pets in the customer portal and Gingr for Pet Parents mobile app.
• Packages for Services: Businesses now have the option to easily configure packages and subscriptions with credits for services, like enrichment, private playtimes, training lessons, and baths.
• Key Fixes & Improvements

Please review the release notes in your application upon completion of the update. Reach out to the Gingr Support Team if you have any questions or need assistance.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.