- Past notices
- No further notices from the past 7 days.
We are aware of an issue affecting password resets for some users whose passwords have expired. Impacted users may encounter a blank or continuously loading screen when attempting to reset their password or log in.
Our team is investigating this issue and working to restore normal password reset functionality as soon as possible.
To prevent being locked out, we strongly recommend that users update their passwords before they expire. Passwords can be updated anytime under Reports & More > Users > Edit User.
If a user is already locked out, another team member with user management permissions can reset their password from Reports & More > Users > Edit User, or you can contact Gingr Support for assistance.
We will provide updates here as more information becomes available.
We have identified an issue affecting the Gingr Payments Dashboard where the Payouts tab may display an incorrect Estimated Arrival Date and payout status.
This is a display-only issue; actual payouts are processing under the expected timeline.
Please note that there is a separate incident on this Status page where some US merchants may have a payout delay on 11/5/25.
Our development team is working towards a fix and will provide an update once more information is available.
{your_business}.gingrapp.com. If this page says operational and you cannot access your Gingr app, then please get in touch!
This section relates to Gingr's support services like live chat, email support, and knowledge base.
This section relates to Gingr Support's email ticket service.
This section relates to Gingr Support's Live Chat service.
This section relates to Gingr Support's Phone Support service.
This section relates to Gingr's knowledge base and support articles.
This section relates to Gingr's Status page.
This is Gingr's marketing website, located at www.gingrapp.com
This section is for features and systems related to Gingr's agreement management features.
This section is for features and systems related to Gingr's animal management features.
This section relates to Gingr's custom animal icon features.
This is Gingr's real-time photo upload processing service.
This section relates to Gingr's incident form and management features.
This section relates to Gingr's immunization management features.
This section is for features and systems related to Gingr's communications features like email, SMS, and Fax.
This section is related to the real-time notifications that you receive when using Gingr.
This section relates to Gingr's Report Card sending features.
This section is related to SMS messages that Gingr can receive from your customers.
This section relates to Gingr's SMS marketing features.
This section is related to SMS messages that Gingr sends to your customers and employees on your behalf.
This section is for features and systems related to Gingr's calendar features.
This section is for features and systems related to Gingr's client management features.
This section is for features and systems related to Gingr's Customer Portal features.
This section is for features and systems related to Gingr's Dashboard.
This section is for features and systems related to Gingr's employee management features.
This section relates to Gingr's employee to-do list and daily checklist features.
This section relates to the Commission and appointment-related features and settings in Gingr.
This section Relates to Gingr's timeclock and reporting features.
This section relates to managing passwords for users in Gingr's business portal.
This section is for Gingr's various integrations and Partners such as Broadly, iDogCam, Google Maps, and PrintNode.
This section relates to Gingr's integration with Broadly.
This section relates to Gingr's collar label features for services like PetDetect.
This section relates to Gingr's integration with Google.
This section relates to Gingr's integration with iDogCam.
This section relates to Gingr's integration with Kisi
This section relates to Gingr's integration with PrintNode
This section relates to Gingr's integration with SureApp
This section is for features and systems related to Gingr's payment processing features like credit card processing.
This section relates to Gingr's reporting related features.
This section is for features and systems related to Gingr's reservation and service management features.
This section relates to Gingr's belongings feature.
This section relates to Gingr's reservation and appointment capacity management features.
This section relates to Gingr's feeding and medication-related features and settings.
This section relates to Gingr's hours of operation management features.
This section relates to Gingr's location default rate management features for reservations and services.
This section relates to the assignment and management of lodgings in Gingr.
This section relates to Gingr's automated pricing rule engine.
This section relates to Gingr's reservation and service management and configuration features and settings.
This section is related to Gingr's Run Card features
This section is for features and systems related to Gingr's shopping cart and point of sale features like retail and packages.
This section relates to Gingr's coupon features and settings.
This section relates to Gingr's invoicing features.
This section relates to Gingr's open line item and tip features.
This section relates to Gingr's package/punchcard features.
This section relates to Gingr's retail features.
This section relates to store credit balances on customer accounts.
This section is for features and systems related to Gingr's databases.