Notice #466705
Monitoring

New Customer Registration in the Gingr Pet Parent Portal

Began:

A resolution has been implemented, and our team is continuing to monitor the situation to ensure everything continues running smoothly.

We're currently investigating a known issue affecting new customer registrations in the Gingr Pet Parent Portal. Some new customers may experience intermittent issues registering. Our team is actively working on a fix and we appreciate your patience.

  • Web Application

    {your_business}.gingrapp.com. If this page says operational and you cannot access your Gingr app, then please get in touch!

  • Gingr Support

    This section relates to Gingr's support services like live chat, email support, and knowledge base.

    • Email Support

      This section relates to Gingr Support's email ticket service.

    • Live Chat

      This section relates to Gingr Support's Live Chat service.

    • Phone Support

      This section relates to Gingr Support's Phone Support service.

    • Knowledge Base

      This section relates to Gingr's knowledge base and support articles.

    • Status Page

      This section relates to Gingr's Status page.

  • Gingr Website

    This is Gingr's marketing website, located at www.gingrapp.com

  • Agreements

    This section is for features and systems related to Gingr's agreement management features.

    • E-Signature Tablet

      This section relates to Gingr's e-signature tablet feature.

  • Animal Management

    This section is for features and systems related to Gingr's animal management features.

    • Animal Icons

      This section relates to Gingr's custom animal icon features.

    • Image Uploads

      This is Gingr's real-time photo upload processing service.

    • Incidents

      This section relates to Gingr's incident form and management features.

    • Immunizations

      This section relates to Gingr's immunization management features.

  • Communications

    This section is for features and systems related to Gingr's communications features like email, SMS, and Fax.

    • Real-time Notifications

      This section is related to the real-time notifications that you receive when using Gingr.

    • Report Cards

      This section relates to Gingr's Report Card sending features.

    • Email
      • Incoming Emails

        This section relates to Gingr's incoming email systems.

      • Marketing Emails

        This section relates to Gingr's integrated marketing email features.

      • Outgoing Emails

        This section is related to emails that Gingr sends to your customers on your behalf.

    • SMS
      • Incoming SMS

        This section is related to SMS messages that Gingr can receive from your customers.

      • Marketing SMS

        This section relates to Gingr's SMS marketing features.

      • Outgoing SMS

        This section is related to SMS messages that Gingr sends to your customers and employees on your behalf.

  • Calendars

    This section is for features and systems related to Gingr's calendar features.

    • Facility Calendar

      This section relates to Gingr's Facility Calendar.

    • Lodging Calendar

      This section relates to Gingr's Lodging Calendar setting and related features.

  • Client Management

    This section is for features and systems related to Gingr's client management features.

    • Loyalty Rewards

      This section relates to Gingr's loyalty rewards features.

  • Customer Portal

    This section is for features and systems related to Gingr's Customer Portal features.

  • Dashboard

    This section is for features and systems related to Gingr's Dashboard.

  • Employee Management

    This section is for features and systems related to Gingr's employee management features.

    • Checklists

      This section relates to Gingr's employee to-do list and daily checklist features.

    • Commission and Appointment Schedules

      This section relates to the Commission and appointment-related features and settings in Gingr.

    • Timeclock

      This section Relates to Gingr's timeclock and reporting features.

  • Integrations

    This section is for Gingr's various integrations and Partners such as Broadly, iDogCam, Google Maps, and PrintNode.

    • Broadly

      This section relates to Gingr's integration with Broadly.

    • Collar Labels

      This section relates to Gingr's collar label features for services like PetDetect.

    • Google

      This section relates to Gingr's integration with Google.

    • iDogCam

      This section relates to Gingr's integration with iDogCam.

    • Kisi

      This section relates to Gingr's integration with Kisi

    • PrintNode

      This section relates to Gingr's integration with PrintNode

    • SureApp

      This section relates to Gingr's integration with SureApp

  • Payments and Credit Card Processing

    This section is for features and systems related to Gingr's payment processing features like credit card processing.

    • Deposits

      This section relates to Gingr's automated and manual deposit features.

    • Credit Card Processing

      This is Gingr's integrated credit card processing feature.

      • Gingr Payments

        This section relates to integrated payment processing with Gingr Payments.

      • Card Connect

        This section relates to integrated payment processing with Card Connect.

  • Reporting

    This section relates to Gingr's reporting related features.

  • Reservations and Appointments

    This section is for features and systems related to Gingr's reservation and service management features.

    • Belongings

      This section relates to Gingr's belongings feature.

    • Capacity

      This section relates to Gingr's reservation and appointment capacity management features.

    • Feeding and Medication

      This section relates to Gingr's feeding and medication-related features and settings.

    • Hours of Operations

      This section relates to Gingr's hours of operation management features.

    • Location Rates

      This section relates to Gingr's location default rate management features for reservations and services.

    • Lodging Management

      This section relates to the assignment and management of lodgings in Gingr.

    • Pricing Rules

      This section relates to Gingr's automated pricing rule engine.

    • Reservation and Service Management

      This section relates to Gingr's reservation and service management and configuration features and settings.

    • Run Cards

      This section is related to Gingr's Run Card features

  • Shopping Cart and Point of Sale

    This section is for features and systems related to Gingr's shopping cart and point of sale features like retail and packages.

    • Coupons

      This section relates to Gingr's coupon features and settings.

    • Invoices

      This section relates to Gingr's invoicing features.

    • Open Line Items and Tips

      This section relates to Gingr's open line item and tip features.

    • Packages

      This section relates to Gingr's package/punchcard features.

    • Retail

      This section relates to Gingr's retail features.

    • Store Credit

      This section relates to store credit balances on customer accounts.

  • System and Data

    This section is for features and systems related to Gingr's databases.

    • Backups and Downloads

      This section relates to Gingr's data backup and download features.

    • Merge Data

      This section relates to Gingr's data merge features.

Previous Incidents

[Complete] Application Update

Began: Ended: Duration:
  • Web Application

An application update is planned for Wednesday, October 22nd starting at 11pm ET. Deployment may take up to 4 hours to complete. Some users may experience brief delays or slow loading times during deployment.

Highlights of the release are included below. After the release, review the full list of updates in the Release Notes in your application. Reach out to the Gingr Support team with any questions or concerns.

๐Ÿ‘‘ Membership Updates

  • Sell Memberships Online: Pet parents can now purchase memberships directly through the Pet Parent Portal, giving businesses an easy new way to boost sales and convenience.
  • Skip Signature for $0 Memberships: Streamline sign-ups for free memberships by making signatures optional.
  • Online Special Pricing: Membership discounts now automatically apply during online purchases to allow pet parents to take full advantage of their membership benefits.

๐Ÿ“… Booking & Portal Enhancements

  • Fewer clicks for pet parents with new auto-selection improvements.
  • Clearer headers now display pet names, reservation types, and prices.
  • Multiple bug fixes ensure accurate pricing, scheduling, and availability across all devices.

Pet parents using the Gingr for Pet Parents app should update via the App Store or Google Play to see the latest improvements.

๐Ÿถ Evaluation & Pet Profile Improvements

  • Evaluation rules for Group Training Classes now enforce correctly, preventing unqualified enrollments.
  • Icons and evaluation results now display accurately in all views.
  • Fixed a few display issues with pet and owner profiles.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Phone Support Temporarily Unavailable

Began: Ended: Duration:
  • Gingr Support
  • Phone Support

We're currently experiencing an issue with our phone support system due to an outage with our provider. Their team is actively investigating, and we'll share updates as soon as we have more information.

In the meantime, please reach out to us through chat or email, we're here and ready to help!

Our phone provider has resolved the issue that was affecting our support line, and calls are now coming through normally. Thanks for your patience.

[Resolved] Marketing Campaign Loading Issues

Began: Ended: Duration:
  • Communications
  • Email
  • Marketing Emails

We have been notified that Beefree.io is currently undergoing maintenance that may be impacting our Gingr customers utilizing marketing campaigns and the marketing campaign editor. For further information, please see the Beefree.io status page: https://status.beefree.io/ We will update the Gingr Status Page once the maintenance has been completed.

This incident has been resolved. Thanks for your patience.

No further notices from the past 7 days.